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Official Corporate Policy

Cookie Policy & Website Privacy Notice

This Cookie Policy explains how QWIKPRO PAYMENTS PRIVATE LIMITED ("QwikPro") utilizes cookies, browser local storage, and similar web tracking technologies across our web domains (including https://qwikpro.in) to deliver secure, responsive, and functional digital experiences.

Table of Contents
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1. What Are Cookies & Web Storage Technologies?

A cookie is a compact alphanumeric data file placed on your device (computer, smartphone, or tablet) by your web browser when you visit a website. Cookies allow websites to recognize your device upon subsequent visits, remember your interface preferences, authenticate active login sessions, and ensure platform stability.

In addition to standard cookies, modern web applications may utilize related browser storage technologies:

  • Session Storage: Temporary data preserved in your browser solely while your tab remains open, automatically cleared once the browser window is closed.
  • Local Storage: Persistent key-value storage cached locally on your device to maintain user interface state (such as light/dark mode settings or cached application tokens) across browsing sessions.
  • Web Beacons / Pixels: Transparent graphic tokens used in system communications to confirm successful email delivery or critical service notifications.

2. Why QwikPro Deploys Cookies

QwikPro operates critical healthcare and financial software workflows. Cookies are deployed strictly to satisfy necessary functional, operational, and security requirements:

  • Authentication: Verifying your identity during an active session in QwikCare, QwikDoc, or QwikPharm without requiring you to re-authenticate on every page transition.
  • Security & Cyber Defense: Protecting our servers against Cross-Site Request Forgery (CSRF), automated brute-force attacks, and session hijacking.
  • State Preservation: Retaining your appointment booking parameters, form progress, and display settings as you navigate through our portal.
  • Performance Telemetry: Assessing platform load speeds, optimizing asset caching, and diagnosing server errors to ensure reliable healthcare communications.

4. Session Integrity & Security Tokens

For applications dealing with medical records and financial settlements, cookie security is paramount. Authentication cookies set by QwikPro incorporate strict defensive attributes:

  • Secure Flag: Ensures cookies are transmitted exclusively over encrypted HTTPS connections, preventing interception on public Wi-Fi networks.
  • HttpOnly Flag: Prevents client-side scripts from reading session cookies, neutralizing Cross-Site Scripting (XSS) vectors.
  • SameSite=Strict / Lax: Mitigates Cross-Site Request Forgery (CSRF) by preventing third-party websites from submitting authenticated requests on your behalf.

5. Third-Party Technologies & Embedded Services

Certain pages on our Platform interface with verified third-party technical infrastructure:

  • Payment Aggregators (RBI Regulated): When processing transactions via QwikPe, authorized payment gateways may deploy temporary session cookies to authenticate 3D-Secure / OTP verification steps.
  • Interactive Map Embeds: Clinic and partner location maps (such as Google Maps) embedded on our contact pages may deploy standard service cookies subject to Google’s privacy terms.
  • No Third-Party Advertising Trackers: We do not deploy third-party advertising cookies, behavioral retargeting trackers, or behavioral marketing networks on patient or clinic dashboard pages.

6. How to Manage & Disable Cookies

You have the right to accept, configure, or reject cookies through your web browser preferences. Most web browsers automatically accept cookies by default, but allow you to modify settings to block cookies or notify you when a cookie is placed:

  • Google Chrome: Settings → Privacy and Security → Third-party cookies → Block or allow.
  • Mozilla Firefox: Settings → Privacy & Security → Enhanced Tracking Protection / Cookies and Site Data.
  • Apple Safari: Preferences → Privacy → Block all cookies / Manage Website Data.
  • Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data.

7. Impact of Disabling Cookies

While you may freely browse informational marketing pages with non-essential cookies disabled, please note that strictly necessary session and security cookies are essential for portal functionality. Disabling all cookies in your browser settings will prevent you from logging into your QwikCare or QwikDoc account, scheduling doctor consultations, accessing digital prescriptions, or completing online payments.

8. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect technological improvements, security enhancements, or statutory updates. Any changes will be published on this page with an updated "Last Updated" date.

9. Cookie Questions & Contact Information

If you have questions, feedback, or concerns regarding our use of cookies or web storage technologies, please contact:

Technical Compliance Desk: QWIKPRO PAYMENTS PRIVATE LIMITED

Email: [email protected]

Registered Office: C-601 Marriott Sky, Opp. Sarita-1 & Sarita-3, Ahmedabad, Gujarat 382350, India

Corporate / Operational Office: Office No. 1010 & 1011, 10th Floor, Regalia, DTA Zone, Plot No. 56C, Behind GIFT Tower-2, GIFT City, Gandhinagar, Gujarat 382355, India

Corporate Information & Grievance Redressal

In compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable consumer protection rules, inquiries, notices, or grievances regarding our terms and legal policies may be directed to our designated grievance officer. For our complete multi-level grievance procedure, escalation hierarchy, and third-party complaint routing framework, please review our Grievance Redressal Policy.

Entity: QWIKPRO PAYMENTS PRIVATE LIMITED

CIN: U66190GJ2023PTC144619

Grievance Officer: Mehul Thummar

Designation: Grievance Officer

Email: [email protected] / [email protected]

Phone: +91 7383337135 / +91 7940058982

Registered Office: C-601 Marriott Sky, Opp. Sarita-1 & Sarita-3, Ahmedabad, Gujarat 382350, India

Corporate / Operational Office: Office No. 1010 & 1011, 10th Floor, Regalia, DTA Zone, Plot No. 56C, Behind GIFT Tower-2, GIFT City, Gandhinagar, Gujarat 382355, India

Grievance Resolution: Acknowledged within 48 hours; resolved within statutory timeline (up to 30 days).

Version 1.0  |  Effective: October 1, 2026  |  Last Updated: October 1, 2026  |  Jurisdiction: Republic of India